I haven’t received my ticket confirmation email. What should I do?

 No worries! Here’s what to do:

1. Check your spam/junk folder – Sometimes our emails land there by mistake.
2. Use our Order Lookup Tool – Enter the email address and phone number used during booking. Make sure the phone number matches the format you used at checkout (including country code if applicable).

3. Still can’t find it?

   • Bring the card used for payment and a valid photo ID to the attraction. Our team can locate your booking and issue your tickets.